PCP Car Finance Claims

Discretionary Commission Car Finance

  • Did you purchase a car, motorcycle or van using car finance between 6th April 2007 and 28th January 2021?
  • Was the car finance arrangement a personal contract purchase (PCP) or a Hire Purchase agreement?

If yes, it could be that your lender and car dealer (acting as a credit broker) had what are known as a ‘discretionary commission arrangement’ in place where the higher the interest rate you were charged the more commission the broker would receive.

If this is the case, you may be due a refund.

Call us now on 0800 368 5110 to lodge your claim under a no win no fee arrangement.

Following a review of the Motor Finance Sector by the FCA (Financial Conduct Authority) they have found widespread evidence of mis-selling of UK car finance agreements leading to a high percentage of customers paying higher finance costs.

In January 2021 ‘discretionary commission arrangements’ were banned, however based on the number of complaints received, the FCA are reviewing historical motor finance arrangements and sales. It is anticipated they could establish widespread misconduct and customers losing out financially.

An outcome from the FCA investigation is expected by 24th September 2024. There could be a time restriction placed on complaints, therefore it is important to log a complaint as soon as possible to avoid the risk of being outside of this.

In certain agreements between car dealerships and lenders, there frequently existed a stipulation wherein the lender established a minimum interest rate for the agreement. If the dealer opted to charge an interest rate exceeding this minimum, they would, under the discretionary commission arrangement often receive more commission from the lender.

  • Do you find it acceptable to be charged an interest rate of 5.99% for a PCP or HP agreement when you could have potentially paid as little as 2.99%, especially when you consider that the interest rate imposed does not link to your credit risk?

If you purchased a car between these dates, where the dealer arranged the finance, and you were charged an interest rate of more than 2.99% then we would like to hear from you.

To lodge a claim via ourselves, we will need you to provide us with a copy of the purchase agreement that you had with the car dealer, along with a copy of the finance agreement that you had with the lender. We will also need to know if the dealer recommended that you take out a PCP or Hire Purchase Agreement in favour of other arrangements you had in place to fund your purchase.

If you would like to discuss your case, please call one of our friendly knowledgeable claim’s advisors. If you are ready to start your claim today, please send copies of your documents to info@resolvedclaims.co.uk or upload your documents to us via our website.

At Resolved Claims Ltd, we know that many consumers and their partners may have taken out multiple PCP and HP agreements to buy vehicles during the 14-year period where discretionary commission agreements were in place. Therefore, we will pursue claims on behalf of customers in respect of motor finance for just 20% + VAT under a no win no fee arrangement.


Professional Advice
We have an experienced team of professionals at your disposal.


No Upfront Fees
We don’t charge any upfront fees for pursuing a claim.


No Win, No Fee
We will represent you under a ‘no win, no fee’ agreement.

Why Choose Us….

Resolved Claims Ltd is one of the oldest and most successful claims management companies in the UK, and was registered at Companies House on 3rd June 2009. Over the years we have successfully assisted thousands of consumers that were mis-sold timeshare type products, and even more that were mis-sold solar panels.

We have an experienced team of professionals at your disposal, able to assist in the various fields of claims that we handle. We aim to provide a level of customer satisfaction that is above and beyond that of many of our competitors. In addition, we don’t charge any upfront fees for pursuing a claim and will represent you under a “no win no fee” agreement.

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  • We are one of the most successful claims management companies in the UK
  • We are specialists in financial compensation claims
  • Over £20 Million successfully claimed in compensation for our clients
  • We work on a *No win – No Fee Basis
  • We will keep you informed every step of the way
  • Call our experienced professional team for expert advice