Businesses often seek the services of an "energy broker" to get the best possible deal for their electricity supply. Many "energy brokers" notify their customers what their fee will be for negotiating a deal with a supplier, but historically some have not. If the energy broker does not charge their client a fee, then they should indicate if they will be paid a fee by the supplier.
If the "energy broker" does not indicate how they will be paid and receive a fee from the supplier, then this is deemed to be a "secret commission." Where a contract has been signed on this basis, then potentially a claim for compensation may arise. If on reading your contract with the broker there is no explanation as to how they will be paid, and you did not pay them a fee, then please call us to discuss how we can help you.
If the broker has not informed their client that they will receive a fee, then they may have breached their "fiduciary duty" to their client as they are expected to be working in their client's "best interests."
Both the broker and the electricity supplier should ensure that the end user is aware of the arrangement between the parties. Both may be held jointly and severally liable for any claim as there is deemed to be an Agency Agreement in place between the two parties.
Claims for "undisclosed commissions" for these types of cases are likely to be more successful where the contracts make no reference to the broker receiving a fee from the energy provider. These may be more prevalent in contracts that are more than 6 years old. Many recent contracts issued have accounted for the broker being paid a fee as it would be inconceivable that a client of the broker would expect him to work for nothing.
Please be aware that if your contract indicates that your broker "may" receive a fee then it is unlikely that you will be able to successfully claim compensation as this is deemed only to be a "half-secret commission" and it may be deemed that you should have asked the broker more questions as to how their fee is generated.
If you believe that your broker has received a hefty commission for arranging your energy contract, then please contact us. We will need you to be able to provide us with a copy of the contract that you signed with the broker and the energy supplier.
In addition, we will need copies of your electricity bills showing annual consumption in Kwh's since signing the contract. If we believe that we can pursue a claim on your behalf, then we will do so under a "no win no fee" agreement. We will not ask you to pay any upfront fees to make a claim.
If you would like to discuss your case, please call one of our friendly knowledgeable claim’s advisors. If you are ready to start your claim today, please send copies of your documents to info@resolvedclaims.co.uk or upload your documents to us via our website.
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Resolved Claims Ltd is one of the oldest and most successful claims management companies in the UK, and was registered at Companies House on 3rd June 2009. Over the years we have successfully assisted thousands of consumers that were mis-sold timeshare type products, and even more that were mis-sold solar panels.
We have an experienced team of professionals at your disposal, able to assist in the various fields of claims that we handle. We aim to provide a level of customer satisfaction that is above and beyond that of many of our competitors. In addition, we don’t charge any upfront fees for pursuing a claim and will represent you under a “no win no fee” agreement.
